Technical Support Delivery Analyst- Talent Acquisiton

Workday

Warsaw, Poland
Base: zł148,800 pln - zł223,200 pln; bonus/equity:...
Fully remote
3 years saas enterprise software experience
Object oriented programming languages knowledge
Log file analysis and sql syntax skills
Workday is seeking a Technical Support Delivery Analyst in Warsaw, Poland, for a fully remote position focused on delivering customer support for their SaaS products. The ideal candidate should possess experience in SaaS enterprise software, effective communication skills, and a basic understanding of programming languages and SQL

Job Summary

  • The role involves handling a queue of support cases and prioritizing issues based on severity and customer impact.
  • Workday offers flexible work schedules allowing employees to spend at least half their time in the office while maintaining remote flexibility.
  • Candidates must be confident communicators capable of collaborating with business users and peers at all technical levels.

Matching Summary

Match Score: 85

Workday is seeking a Technical Support Delivery Analyst in Warsaw, Poland, for a fully remote position focused on delivering customer support for their SaaS products. The ideal candidate should possess experience in SaaS enterprise software, effective communication skills, and a basic understanding of programming languages and SQL.

Salary

Base: zł148,800 PLN - zł223,200 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package including flexible work schedules

Skills & Requirements

Must-have

  • 3 years SaaS Enterprise software experience
  • Object Oriented Programming languages knowledge
  • Log file analysis and SQL syntax skills
  • API client experience with Postman or SoapUI
  • 24/7 shift pattern availability

Nice-to-have

  • HCM, Talent Acquisition solution support
  • SOAP, WSDL, XML web service integration
  • Health monitoring tools experience
  • Knowledge Centered Service documentation
  • Resilience in tight resolution timeframes

Key Requirements

  • 3 years experience with SaaS Enterprise software
  • Basic knowledge of Object Oriented Programming
  • Experience with API clients like Postman
  • Ability to read and analyze log files
  • Basic SQL syntax knowledge

Work Rights

Not specified

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