The Patient Intake Coordinator is responsible for placing new and existing patients with Fresenius Kidney Care by securing schedules and ensuring financial and medical clearances
Job Summary
The Patient Intake Coordinator is responsible for placing new and existing patients with Fresenius Kidney Care by securing schedules and ensuring financial and medical clearances.
This role requires excellent phone skills to serve as the primary liaison with referral sources, clinics, and discharge planners while managing a high volume of cases.
Candidates must be detail-oriented and able to navigate various levels of clinic staff to resolve issues impacting the patient admissions process.
Matching Summary
The Patient Intake Coordinator is responsible for placing new and existing patients with Fresenius Kidney Care by securing schedules and ensuring financial and medical clearances.
Skills & Requirements
Must-have
Excellent sales and customer service skills
Multi-tasking in fast-paced environment
Managing 75-100 patient cases simultaneously
Proficiency with Salesforce CRM system
Knowledge of HIPAA and regulatory compliance
Nice-to-have
Resilience to overcome objections
Familiarity with EMR systems
Ability to adapt to changing policies
Strong cross-functional collaboration skills
Key Requirements
High School Diploma required; Bachelor's Degree strongly preferred
2-4 years of related experience
Compliance with Marketing and Business Development Functional Compliance Program