Customer Banking Specialist Relief - Clayton

CBA New Digital Businesses Pty Ltd

Clayton, VIC, Australia
Exceptional customer service delivery
In-depth customer conversations
Process credit product applications
As the Customer Banking Specialist, you will have in-depth conversations with customers about their banking needs, including Home Loans, Business Banking & Financial Advice

Job Summary

  • As the Customer Banking Specialist, you will have in-depth conversations with customers about their banking needs, including Home Loans, Business Banking & Financial Advice.
  • You will support customers with enquiries, account maintenance, process credit product applications, and complete Financial Health Checks.
  • The role involves problem-solving, providing effective solutions, championing processes, and demonstrating in-branch technology and digital banking options.

Matching Summary

As the Customer Banking Specialist, you will have in-depth conversations with customers about their banking needs, including Home Loans, Business Banking & Financial Advice.

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • In-depth customer conversations
  • Process credit product applications
  • Provide effective solutions
  • Champion risk-adverse culture

Nice-to-have

  • Build customer relationships
  • Improve financial wellbeing
  • Act with integrity
  • See the big picture

Key Requirements

  • Proven customer service experience
  • Excellent communication skills
  • Ability to articulate financial terms
  • Ability to ask the right questions
  • Ability to work in a busy retail environment

Work Rights

Not specified

Tailored Resume

Cover Letter