Conversational Ai Specialist - Business Banking

Cobbenefitfair

Competitive salary; annual bonus; benefits
Hybrid
Agentic ai services
Conversational ai design
Llm-powered assistants
Cobbenefitfair is seeking a Conversational AI Specialist to lead the design of human-centered AI experiences in Business Banking. The role involves creating conversational journeys across chat and voice platforms, collaborating closely with engineers, and continuously improving AI-driven interactions

Job Summary

  • Lead the next evolution of Agentic AI services for customers, shaping the future of digital banking.
  • Design end-to-end conversational journeys across chat and voice, crafting on-brand content and prompts for LLM-based assistants.
  • Partner with engineers on intent modeling, prompt optimization, testing, and quality assurance, using analytics to continuously improve performance.

Matching Summary

Match Score: 85

Cobbenefitfair is seeking a Conversational AI Specialist to lead the design of human-centered AI experiences in Business Banking. The role involves creating conversational journeys across chat and voice platforms, collaborating closely with engineers, and continuously improving AI-driven interactions.

Salary

Competitive Salary; Annual Bonus; Benefits

Skills & Requirements

Must-have

  • Agentic AI services
  • Conversational AI design
  • LLM-powered assistants
  • Prompt design
  • Human-centred design
  • Inclusive and accessible design

Nice-to-have

  • Behavioral science expertise
  • Linguistic excellence
  • Experimentation and AI integration
  • Customer experience elevation

Key Requirements

  • Experience in Gen and Agentic AI multi-agent workflows
  • Hands-on experience designing chat and voice conversational AI
  • Ability to translate research into conversational journeys
  • Experience with LLM-powered assistants and prompt design
  • Familiarity with Microsoft Copilot Studio and Figma

Work Rights

Not specified

Tailored Resume

Cover Letter