This role supports APAC Service Operations teams by driving strategic initiatives across customer centricity, change management, and strategic integration
Job Summary
This role supports APAC Service Operations teams by driving strategic initiatives across customer centricity, change management, and strategic integration.
The position acts as a bridge between APAC and global teams to ensure alignment of strategic efforts while influencing improvements for better client outcomes.
Candidates must possess 10 years of experience in project delivery or operations within the insurance sector and demonstrate proficiency in Agile methodologies.
Matching Summary
This role supports APAC Service Operations teams by driving strategic initiatives across customer centricity, change management, and strategic integration.
Skills & Requirements
Must-have
10 years insurance operations experience
Agile methodology proficiency
Cross-functional stakeholder management
Data analysis with QlikView Tableau
Change management execution
Business case development
Nice-to-have
Background in technology architecture
Strong verbal communication skills
Adaptability in fast-paced environments
Regional travel willingness
Strategic thinking capabilities
Key Requirements
Bachelor's or Master's degree in Technology, Operations, or Business Administration
10 years of experience in insurance sector project delivery or operations
Fluency in English for multinational team communication
Proficiency in MS Office, Excel, QlikView, and Tableau