Etic, Service Desk - Graduate

PwC

Not specified (assumed to be hybrid or onsite based on industry standards).
Experience in it service desk or operations
Understanding of itsm processes
Strong communication and problem-solving skills
PwC is seeking a graduate for its Service Desk role within the Advisory sector, focused on IT service management and end-user support. The position involves providing operational support to ensure smooth day-to-day IT operations, including incident management and user assistance

Job Summary

  • This role serves as the first point of contact for IT service requests and incidents within a managed service delivery environment.
  • The position focuses on operational support, user assistance, and coordinating with internal teams to ensure service continuity.
  • Candidates will manage incidents, perform initial troubleshooting, and maintain support documentation while collaborating with IT service teams.

Matching Summary

Match Score: 75

PwC is seeking a graduate for its Service Desk role within the Advisory sector, focused on IT service management and end-user support. The position involves providing operational support to ensure smooth day-to-day IT operations, including incident management and user assistance.

Skills & Requirements

Must-have

  • Experience in IT service desk or operations
  • Understanding of ITSM processes
  • Strong communication and problem-solving skills

Nice-to-have

  • Customer-focused mindset with attention to detail
  • Experience with ServiceNow ticketing tools
  • Ability to support documentation and testing activities

Key Requirements

  • Experience in IT service desk, operations, or IT support role
  • Good understanding of ITSM processes (Incident, Request, Change, Problem)

Work Rights

Not specified

Tailored Resume

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