Sr. Technical Support Specialist

Becton Dickinson (BD)

Durham, North Carolina, United States
Fully remote
Advanced technical support
Troubleshooting complex issues
Strong customer service orientation
The Senior Technical Support Specialist delivers advanced-level technical phone support and complex problem resolution for pharmacy automation solutions

Job Summary

  • The Senior Technical Support Specialist delivers advanced-level technical phone support and complex problem resolution for pharmacy automation solutions.
  • They provide high-level technical guidance to cross-functional teams including Field Service, Implementation, Customer Success, and Account Management.
  • Join a team that values your opinions and contributions and encourages you to bring your authentic self to work.

Matching Summary

The Senior Technical Support Specialist delivers advanced-level technical phone support and complex problem resolution for pharmacy automation solutions.

Skills & Requirements

Must-have

  • Advanced technical support
  • Troubleshooting complex issues
  • Strong customer service orientation

Nice-to-have

  • Excellent analytical skills
  • Ability to manage multiple tasks
  • Commitment to knowledge sharing

Key Requirements

  • Bachelor's degree in related field
  • Minimum of 5 years in technical support
  • Proven expertise in troubleshooting

Work Rights

Not specified

Tailored Resume

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