Customer Satisfaction Supervisor

Prioritychevroletnewportnews

Medford, OR, USA
Base: $50,000-75,000; bonus/equity: not specified;...
Customer service team management
Customer issue resolution
Process optimization and continuous improvement
Driveway is the digital retail arm of Lithia & Driveway, blending technology and human touch to deliver a smarter, smoother car buying experience

Job Summary

  • Driveway is the digital retail arm of Lithia & Driveway, blending technology and human touch to deliver a smarter, smoother car buying experience.
  • The Customer Satisfaction Supervisor leads a team to ensure exceptional customer resolution and drives continuous optimization and high performance.
  • The company offers best-in-class industry benefits including competitive pay, medical, dental, vision plans, paid holidays and PTO, 401(k), and employee stock purchase plan.

Matching Summary

Driveway is the digital retail arm of Lithia & Driveway, blending technology and human touch to deliver a smarter, smoother car buying experience.

Salary

Base: $50,000-75,000; Bonus/Equity: Not specified; Benefits: Competitive pay, medical, dental, vision, PTO, 401(k), stock purchase

Skills & Requirements

Must-have

  • Customer service team management
  • Customer issue resolution
  • Process optimization and continuous improvement
  • CRM and ERP systems management
  • Performance tracking and reporting

Nice-to-have

  • Strategic thinking
  • Strong client-facing communication
  • Change agent mindset
  • Team collaboration and positivity
  • Accountability and self-motivation

Key Requirements

  • High School diploma or Equivalent
  • 3-5+ years Customer Service Leadership
  • Exceptional written and verbal communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter