Job Summary

• Receive emails and live chats through digital messaging and provide accurate and timely responses to customer requests.
• Perform record searches, manage customer complaints, and identify/escalate priority issues while striving for great customer satisfaction.
• Maintain knowledge of functional areas and company policies, participate in mandated training, and perform other duties as assigned.

Matching Summary

Skills & Requirements

Key Requirements

• High school graduate or equivalent
• Above average English communication skills
• At least 6 months chat experience
• Solid customer service experience
• Healthcare account experience preferred

Work Rights