In_manager_agentic Contact Center Delivery_gcc_advisory_bangalore

263

Bangalore, India
10-15 years experience in presales
Chatbots and voicebots expertise
Contact center operations knowledge
The role focuses on driving presales engagements and designing AI-led contact center transformation solutions including chatbots and voicebots

Job Summary

  • The role focuses on driving presales engagements and designing AI-led contact center transformation solutions including chatbots and voicebots.
  • Candidates will leverage advanced data analytics and intelligent automation to help clients achieve operational efficiencies and reduce costs.
  • PwC offers a vibrant community focused on innovation, trust, and inclusive benefits that support personal and professional growth.

Matching Summary

The role focuses on driving presales engagements and designing AI-led contact center transformation solutions including chatbots and voicebots.

Skills & Requirements

Must-have

  • 10-15 years experience in presales
  • Chatbots and Voicebots expertise
  • Contact Center Operations knowledge
  • Solution design for AI-led transformations
  • Client stakeholder management skills

Nice-to-have

  • Strong communication and storytelling skills
  • Experience with enterprise RFPs
  • Knowledge of automation frameworks
  • Ability to build ROI models
  • Collaboration with engineering teams

Key Requirements

  • 10-15 years of relevant experience
  • B.Tech, MBA, or MCA degree
  • Expertise in Kore.ai, Uniphore, or Amazon Connect

Work Rights

Not specified

Tailored Resume

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