Hr Services Contact Center - Supervisor (remote)

Home Depot

Remote
Base: $60,500 - $80,000; bonus/equity: not specifi...
Fully remote
Supervise day-to-day operations
Monitor associate productivity
Ensure proper associate scheduling
Home Depot is seeking a remote Contact Center Supervisor responsible for leading and coaching a customer service team to achieve departmental goals. The role requires effective communication, team engagement, and operational oversight, aiming to enhance customer satisfaction and team performance

Job Summary

  • The Contact Center Supervisor leads and coaches assigned team in a manner that assures quality customer interaction, builds and retains customer relationships and is committed to the timely delivery of company products and services.
  • They contribute to the overall success and profitability of the contact center by ensuring that assigned team meet and/or exceed department goals and objectives.
  • The Contact Center Supervisor must be able to effectively communicate verbally and in writing with all internal and external stakeholders.

Matching Summary

Match Score: 75

Home Depot is seeking a remote Contact Center Supervisor responsible for leading and coaching a customer service team to achieve departmental goals. The role requires effective communication, team engagement, and operational oversight, aiming to enhance customer satisfaction and team performance.

Salary

Base: $60,500 - $80,000; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • supervise day-to-day operations
  • monitor associate productivity
  • ensure proper associate scheduling
  • lead by example
  • handle escalated customer issues
  • answer front line customer inquiries

Nice-to-have

  • self-motivated
  • motivate others
  • effective communication
  • team player

Key Requirements

  • 1+ year of previous leadership experience
  • High school diploma or GED
  • Legally permitted to work in the United States
  • Eighteen years of age or older

Work Rights

Must be legally permitted to work in the United States

Tailored Resume

Cover Letter