Technical Support Analyst

CSG

Colombia
Hybrid
Level 2 customer support
Troubleshoot technical issues
Gather and document business requirements
Provide Level 2 Support to customers, resolving technical issues and monitoring applications in a live production environment

Job Summary

  • Provide Level 2 Support to customers, resolving technical issues and monitoring applications in a live production environment.
  • Meet with clients or internal teams to gather and document business requirements, acting as the primary contact point for client's business interests.
  • CSG offers a Work from Home option, comprehensive Healthcare benefits, Paid Time Off, and Employee Belonging Groups.

Matching Summary

Provide Level 2 Support to customers, resolving technical issues and monitoring applications in a live production environment.

Skills & Requirements

Must-have

  • Level 2 customer support
  • Troubleshoot technical issues
  • Gather and document business requirements
  • Unix shell scripting
  • SQL command knowledge
  • End-to-end systems understanding

Nice-to-have

  • Continuous improvement focus
  • Customer operations team
  • Telecommunications experience
  • SAP BO Reporting knowledge
  • Oracle Discoverer knowledge

Key Requirements

  • Degree or Diploma in IT, Computer Science or Engineering
  • Unix basic system administration
  • Troubleshoot automated processes
  • Configuration and release management understanding
  • Trouble ticket management experience

Work Rights

Not specified

Tailored Resume

Cover Letter