Customer Success Manager - Paradox

Workday

Chicago, IL, USA
Primary location base pyy range: $99,800 usd - $14...
Fully remote
Account management for enterprise clients
Onboarding and training clients
Troubleshooting and product support
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us

Job Summary

  • We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
  • As a Client Success Manager, this role is responsible for partnering with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions.
  • With Flex Work, we’re combining the best of both worlds: in-person time and remote.

Matching Summary

We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.

Salary

Primary Location Base Pay Range: $99,800 USD - $149,600 USD; Additional US Location(s) Base Pay Range: $90,300 USD - $160,400 USD; Bonus/Equity: role may be eligible for Workday Bonus Plan or role-specific commission/bonus, as well as annual refresh stock grants

Skills & Requirements

Must-have

  • account management for enterprise clients
  • onboarding and training clients
  • troubleshooting and product support
  • strategic account management
  • customer success and adoption monitoring
  • HR/recruiting software domain expertise

Nice-to-have

  • sun-drenched optimism and drive
  • curious minds and courageous collaborators
  • empathy and shared enthusiasm
  • flexible work schedule

Key Requirements

  • 4+ years customer success or account management
  • 4+ years enterprise SaaS solutions support/implementation
  • 4+ years technical understanding of complex software ecosystems
  • 4+ years educating clients on products and providing training
  • Bachelor degree or equivalent work experience
  • Ability to travel up to 30%

Work Rights

Not specified

Tailored Resume

Cover Letter