This is a true Account Management role, you'll own renewals, drive product adoption, and maintain strong relationships across a portfolio of 100+ SMB and Mid-Market accounts
Job Summary
This is a true Account Management role, you'll own renewals, drive product adoption, and maintain strong relationships across a portfolio of 100+ SMB and Mid-Market accounts.
You’ll combine consultative customer engagement with the hunger and confidence to expand accounts and make an impact.
We offer a generous Parental Leave Program, Paid Volunteer Leave Days, and opportunities for career progression and development.
Matching Summary
This is a true Account Management role, you'll own renewals, drive product adoption, and maintain strong relationships across a portfolio of 100+ SMB and Mid-Market accounts.
Skills & Requirements
Must-have
Own renewals and reduce churn
Drive product adoption and customer health
Handle escalations calmly
Communicate clearly with operational customers
Proven SaaS Account Management experience
Nice-to-have
Growth Minded
Customer Centric
We Are One Team
Hunger and confidence to expand accounts
Key Requirements
Proven experience in Account Management, Customer Success, or Renewals role
Demonstrated ownership of renewals and churn reduction across 100+ accounts
Experience working with SMB or Mid-Market customers