Customer Technical Support (hotline) & Dispatch Manager

Danaher Corp

Villepinte, France
Onsite
5 years technical support experience
3 years leadership or management role
Fluent in english and french
Danaher Corporation is seeking a Customer Technical Support (hotline) & Dispatch Manager for their Beckman Coulter Diagnostics division in Villepinte, France. The role focuses on leading a customer support team to enhance service delivery and customer satisfaction through effective communication and operational strategies

Job Summary

  • This role is critical in ensuring the highest level of customer satisfaction by overseeing the Help Line and Dispatching support team.
  • You will be responsible for developing support strategies, analyzing statistics, and setting KPIs to drive a high-performance culture within the CTS Team.
  • The position requires strong communication skills to interact effectively with customers, team members, and stakeholders while managing proactive and reactive engineer activities.

Matching Summary

Match Score: 85

Danaher Corporation is seeking a Customer Technical Support (hotline) & Dispatch Manager for their Beckman Coulter Diagnostics division in Villepinte, France. The role focuses on leading a customer support team to enhance service delivery and customer satisfaction through effective communication and operational strategies.

Skills & Requirements

Must-have

  • 5 years technical support experience
  • 3 years leadership or management role
  • Fluent in English and French
  • Knowledge of diagnostics regulatory standards
  • Bachelor's degree in Biomedical Engineering or Life Sciences

Nice-to-have

  • Experience leading complex healthcare projects
  • Creative thinking and innovative ideas
  • Ability to work independently and in teams
  • Familiarity with DBS tools for process improvement

Key Requirements

  • Minimum 5 years technical support experience
  • At least 3 years in a leadership or management role
  • Fluency in both English and French languages
  • Bachelor's degree in Biomedical Engineering or Life Sciences
  • Knowledge of regulatory standards in diagnostics industry

Work Rights

Not specified

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