Northbridge Communities Careers - It Support Specialist

Northbridge Communities

Burlington, US
Competitive salary: not specified; benefits: healt...
On-site
Hands-on onsite and remote troubleshooting
Managed service provider (msp) coordination
Ticketing platform experience (connectwise, zendesk)
The IT Support Specialist serves as the primary connection between end users and the Managed Service Provider to ensure technology issues are resolved effectively

Job Summary

  • The IT Support Specialist serves as the primary connection between end users and the Managed Service Provider to ensure technology issues are resolved effectively.
  • This role requires hands-on support for hardware, software, and connectivity while coordinating escalations and monitoring vendor performance.
  • Candidates must possess a valid driver's license and reliable transportation to travel to various community locations as needed.

Matching Summary

The IT Support Specialist serves as the primary connection between end users and the Managed Service Provider to ensure technology issues are resolved effectively.

Salary

Competitive Salary: Not specified; Benefits: Health insurance, 401(k) match, paid leave

Skills & Requirements

Must-have

  • Hands-on onsite and remote troubleshooting
  • Managed Service Provider (MSP) coordination
  • Ticketing platform experience (ConnectWise, Zendesk)
  • Valid driver's license and reliable transportation

Nice-to-have

  • Experience in senior living or healthcare environments
  • Strong customer service and interpersonal skills
  • Ability to identify process improvement opportunities

Key Requirements

  • Bachelor's degree in IT or related field
  • 0-2 years of hands-on technology support experience
  • Valid driver's license required
  • Full vaccination against COVID-19 required

Work Rights

Not specified

Tailored Resume

Cover Letter