Customer Retention Representative

Cox Communications, Inc.

Phoenix, AZ, US
Base: $17.71 ph; bonus/equity: target annual incen...
Fully remote
Persuasive communication skills
Ability to negotiate pricing
Experience with customer databases
This role serves as the last line of defense to retain customers by building meaningful relationships and steering them toward solutions

Job Summary

  • This role serves as the last line of defense to retain customers by building meaningful relationships and steering them toward solutions.
  • Employees are eligible for a base hourly rate of $17.71 plus a monthly targeted commission of $1,382 with potential earnings up to $70,000 annually.
  • The company offers comprehensive benefits including free Internet, tuition reimbursement, adoption assistance, and a culture that values people over technology.

Matching Summary

This role serves as the last line of defense to retain customers by building meaningful relationships and steering them toward solutions.

Salary

Base: $17.71 per hour; Bonus/Equity: Target annual incentive $16,584 (monthly target $1,382); Benefits: 401k match, medical, free Internet valued at $300/month

Skills & Requirements

Must-have

  • Persuasive communication skills
  • Ability to negotiate pricing
  • Experience with customer databases

Nice-to-have

  • Resilient and persistent mindset
  • Consultative sales approach
  • Familiarity with technology

Key Requirements

  • Minimum High school diploma or GED
  • Must live within Phoenix, AZ area
  • Authorized to work in the United States without sponsorship

Work Rights

Must be authorized to work in the US without sponsorship

Tailored Resume

Cover Letter