Manager, Business Process Improvement

Manulife

Waterloo, Ontario, Canada
Base: $85,300.00 - $135,300.00 cad; bonus/equity: ...
Hybrid
Lean six sigma green belt or higher
5-7+ years process improvement experience
Lead cross-functional teams of analysts
The role leads mid-sized process optimization initiatives to enhance operational efficiency and strengthen control environments across financial services operations

Job Summary

  • The role leads mid-sized process optimization initiatives to enhance operational efficiency and strengthen control environments across financial services operations.
  • Manulife offers a flexible hybrid work environment with comprehensive benefits including health, dental, mental health, and retirement savings plans with employer matching.
  • This position requires overseeing a team of six Business Process Analysts while driving modernization efforts aligned with 2026 financial services trends.

Matching Summary

Match Score: 85

The role leads mid-sized process optimization initiatives to enhance operational efficiency and strengthen control environments across financial services operations.

Salary

Base: $85,300.00 - $135,300.00 CAD; Bonus/Equity: Incentive programs tied to performance available; Benefits: Comprehensive health, dental, vision, pension, and paid time off included

Skills & Requirements

Must-have

  • Lean Six Sigma Green Belt or higher
  • 5-7+ years process improvement experience
  • Lead cross-functional teams of analysts
  • Implement Gen AI automations
  • Develop SOPs for compliance and scalability

Nice-to-have

  • Strong analytical and problem-solving skills
  • Excellent communication and facilitation skills
  • Experience with system upgrades and data integration
  • Ability to lead in dynamic environments

Key Requirements

  • Bachelor's degree in business, Engineering, Operations, or related field
  • 5-7+ years of experience in process improvement or financial services
  • Lean Six Sigma certification (Green Belt or higher) preferred

Work Rights

Not specified

Tailored Resume

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