Proven experience in customer contact centre training
Strong background in onboarding new hires
Experience leading process rollouts
This role plays a key part in onboarding new hires, embedding best-practice processes, and driving high-quality customer interactions across all channels
Job Summary
This role plays a key part in onboarding new hires, embedding best-practice processes, and driving high-quality customer interactions across all channels.
The position involves delivering regular call coaching sessions and developing comprehensive onboarding programmes for new customer service employees.
Candidates will receive a competitive salary package including a performance-based annual bonus and a company pension scheme with a 9% employer contribution.
Matching Summary
This role plays a key part in onboarding new hires, embedding best-practice processes, and driving high-quality customer interactions across all channels.
Salary
Competitive salary; Performance-based annual bonus; Company pension scheme with 9% employer contribution
Skills & Requirements
Must-have
Proven experience in customer contact centre training
Strong background in onboarding new hires
Experience leading process rollouts
Nice-to-have
Collaborative and proactive approach
Excellent stakeholder management skills
Focus on continuous improvement
Key Requirements
Proven experience in training or quality within contact centres
Experience leading process rollouts and embedding change