Servicenow Business Process Champion (workflows, Integrations & Innovation)

TD

Toronto, Ontario, Canada
Base: $96,900 - $136,800 cad; bonus/equity: not sp...
Hybrid
Servicenow platform expertise
Business process re-engineering
Agile/scrum methodology
The Business Process Champion role bridges the ServiceNow technical team and business stakeholders to ensure the platform solves real business problems and drives innovation

Job Summary

  • The Business Process Champion role bridges the ServiceNow technical team and business stakeholders to ensure the platform solves real business problems and drives innovation.
  • TD offers a comprehensive Total Rewards package including base salary, variable compensation, health benefits, retirement programs, and career development opportunities.
  • TD is committed to colleague growth, providing training, mentoring, and a respectful workplace that values diverse perspectives and fosters career advancement.

Matching Summary

The Business Process Champion role bridges the ServiceNow technical team and business stakeholders to ensure the platform solves real business problems and drives innovation.

Salary

Base: $96,900 - $136,800 CAD; Bonus/Equity: Not specified; Benefits: Health, savings, retirement, paid time off, banking discounts

Skills & Requirements

Must-have

  • ServiceNow platform expertise
  • Business process re-engineering
  • Agile/Scrum methodology
  • ITIL v4 framework knowledge
  • Workshop facilitation skills
  • Business acceptance testing leadership
  • Technical writing and documentation

Nice-to-have

  • Change management experience
  • Training and adoption driving
  • KPI and governance monitoring
  • Out-of-the-box ServiceNow advocacy
  • Strong communication skills
  • Collaborative stakeholder engagement

Key Requirements

  • 3-5 years as Business Analyst or Process Consultant
  • 3+ years ServiceNow platform experience
  • Certified System Administrator (CSA)
  • Certified Business Process Analyst (BPA)
  • Strong knowledge of ITIL v4
  • Experience with Agile/Scrum and NowCreate
  • Preferred Certified ServiceNow Platform Owner (CPO)

Work Rights

Not specified

Tailored Resume

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