Csr (gastonia)

Gerber Collision & Glass

Gastonia, North Carolina, US
Ccc one repair management system
Daily demand capacity planner
Automated rental management system
The CSR is responsible for providing an exceptional customer experience, managing relationships with customers and insurance companies, and providing administrative support for the Repair Facility Team

Job Summary

  • The CSR is responsible for providing an exceptional customer experience, managing relationships with customers and insurance companies, and providing administrative support for the Repair Facility Team.
  • Key responsibilities include scheduling appointments, retrieving insurance assignments, obtaining repair authorization, preparing repair order packets, and recording all communication using CCC One.
  • Full-time employees enjoy paid time off, paid parental leave, paid holidays, medical, dental, vision insurance, and a 401(k) retirement plan with company match.

Matching Summary

The CSR is responsible for providing an exceptional customer experience, managing relationships with customers and insurance companies, and providing administrative support for the Repair Facility Team.

Skills & Requirements

Must-have

  • CCC One repair management system
  • Daily Demand Capacity Planner
  • Automated Rental Management System
  • repair authorization documentation
  • vehicle repair scheduling

Nice-to-have

  • exceptional customer service
  • strong sales drive
  • multitasking ability under pressure
  • team member support and opportunity

Key Requirements

  • High School Diploma or GED
  • Minimum 1 year experience in a similar role
  • Valid driver's license

Work Rights

Not specified

Tailored Resume

Cover Letter