Customer Care Specialist

Dexcom Inc

Hybrid
Strong written and verbal communication skills
Logical problem-solving abilities
Flexibility for various shifts
The role involves managing customer interactions across chat, email, and phone to assist with e-commerce processes and product education

Job Summary

  • The role involves managing customer interactions across chat, email, and phone to assist with e-commerce processes and product education.
  • Candidates must demonstrate empathy, clarity, and confidence while adhering to regulatory compliance laws and protecting confidential customer information.
  • Employees will enjoy a front-row seat to life-changing CGM technology with access to comprehensive benefits and global growth opportunities.

Matching Summary

The role involves managing customer interactions across chat, email, and phone to assist with e-commerce processes and product education.

Skills & Requirements

Must-have

  • Strong written and verbal communication skills
  • Logical problem-solving abilities
  • Flexibility for various shifts
  • Experience with Windows operating systems
  • Proficiency in Salesforce and Genesys

Nice-to-have

  • 4 years of medical device experience
  • Omnichannel contact center background
  • Technical background comfort
  • Quick learner of new technologies
  • Extensive knowledge of Dexcom products

Key Requirements

  • Minimum 2-4 years of related experience
  • High School diploma or equivalent
  • Must live within 75 miles of assigned site
  • Reliable attendance and predictable schedule

Work Rights

Not specified

Tailored Resume

Cover Letter