Manager Lender Coaching - Retail Banking Services, Sydney
COMMONWEALTH BANK OF AUSTRALIA
Sydney, Australia
Home lending environment experience
Lender capability improvement
Compliance requirements understanding
The focus of your role will be to support RBS management by coaching and training lenders to achieve outstanding customer and sales outcomes through improvements in lender capability
Job Summary
The focus of your role will be to support RBS management by coaching and training lenders to achieve outstanding customer and sales outcomes through improvements in lender capability.
You will also need to ensure that lenders and Managers understand the compliance requirements and you will support them to be accountable for high quality lending outcomes.
This role will give you the opportunity to understand the Retail Bank’s Lending Channels from a unique perspective.
Matching Summary
The focus of your role will be to support RBS management by coaching and training lenders to achieve outstanding customer and sales outcomes through improvements in lender capability.
Skills & Requirements
Must-have
Home lending environment experience
Lender capability improvement
Compliance requirements understanding
CBA products, processes, and systems knowledge
Sales pipeline management coaching
Nice-to-have
Driving excellence and quality outcomes
Relationship building for lending opportunities
Advising Line Managers on sales strategies
Key Requirements
Demonstrated experience in the home lending environment
Demonstrated Leadership experience
Demonstrated Coaching experience
Advanced knowledge of CBA home loan processes and systems