The Guest Experience Manager will oversee all facets of the guest experience to ensure consistent and thoughtful service from all employees and personalize VIP guest stays
Job Summary
The Guest Experience Manager will oversee all facets of the guest experience to ensure consistent and thoughtful service from all employees and personalize VIP guest stays.
Four Seasons offers competitive benefits including a $90k annual salary, performance-based incentives, 401k with company match, discounted travel, and comprehensive medical coverage.
The company culture emphasizes employee development, inclusivity, community involvement, and providing a world-class employee and guest experience.
Matching Summary
The Guest Experience Manager will oversee all facets of the guest experience to ensure consistent and thoughtful service from all employees and personalize VIP guest stays.
Salary
Base: $90k annually; Bonus/Equity: Performance Based Annual Incentive Plan (10% Target); Benefits: Medical, Dental, Life Insurance, 401k with matching, discounted travel and services
Skills & Requirements
Must-have
VIP guest experience management
luxury hotel service standards
guest complaint resolution
cross-department collaboration
resort property management systems
professional guest communication
Nice-to-have
Spanish language skills
coaching and staff development
community engagement initiatives
flexible scheduling
active lifestyle promotion
Key Requirements
Minimum three years hotel/resort management experience
At least two years as Department Head in Rooms Division
Proficiency in Opera and Micros systems
Fluency in English with excellent communication skills