It Service Delivery Manager Identity And Access Management & Digital Workplace

Airbus Aerostructures S.R.L.

Brașov, Romania
Competitive salary; multiple bonuses for performan...
Hybrid
Identity and access management domain expertise
Digital workplace ecosystem management
Sla and kpi monitoring and enforcement
The role involves managing and steering external suppliers across both the Identity and Access Management and Digital Workplace domains

Job Summary

  • The role involves managing and steering external suppliers across both the Identity and Access Management and Digital Workplace domains.
  • Candidates will define, monitor, and enforce critical Service Level Agreements to ensure operational stability for approximately 19,000 customers.
  • The position offers a competitive salary, private medical plan, hybrid work policy, and provided transportation in the Brașov area.

Matching Summary

The role involves managing and steering external suppliers across both the Identity and Access Management and Digital Workplace domains.

Salary

Competitive salary; Multiple bonuses for performance, attendance, and holidays; Comprehensive benefits package including private medical plan

Skills & Requirements

Must-have

  • Identity and Access Management domain expertise
  • Digital Workplace ecosystem management
  • SLA and KPI monitoring and enforcement
  • End-to-end contract lifecycle management
  • Multi-vendor steering and negotiation skills
  • ITIL-based service delivery experience

Nice-to-have

  • German language proficiency
  • Experience with legacy system risk mitigation
  • Continuous service improvement initiatives
  • Strategic roadmap alignment capabilities

Key Requirements

  • Degree in Business Administration, IT Management, or Informatics
  • Proven experience in IT Service & Vendor Management
  • Fluency in Romanian and English required
  • Strong track record in contract negotiation within complex environments

Work Rights

Not specified

Tailored Resume

Cover Letter