You’ll be the first to react when a customer needs immediate technical assistance, wrapping our customers in a cloak of friendliness while you put out their fires with a flood of technical expertise
Job Summary
You’ll be the first to react when a customer needs immediate technical assistance, wrapping our customers in a cloak of friendliness while you put out their fires with a flood of technical expertise.
Own the complete end-to-end customer support experience.
Open and continuous collaboration with your team to increase team spirit and team efficiency.
Matching Summary
You’ll be the first to react when a customer needs immediate technical assistance, wrapping our customers in a cloak of friendliness while you put out their fires with a flood of technical expertise.
Skills & Requirements
Must-have
Portuguese and English fluency
Troubleshoot technical issues and Integrations
Apex/VF/Lightning Web Components
Build and maintain Knowledge Base Articles
Programming abilities in Java, PHP, Python, Ruby, .NET, JavaScript, Perl
Knowledge of Internet development technologies
Nice-to-have
Enthusiastic about technology
Proactive about investigating intricate concepts
Natural curiosity and enjoy solving puzzles
Team players thrive in collaborative environment
Familiarity with Trailhead or Trailhead Ranger status
CRM domain knowledge
Key Requirements
Customer-focused or previous customer-facing experience
Degree or Diploma in Computing/STEM or equivalent experience
Ability to optimally prioritize, multi-task, and perform well under pressure
Knows how/when to escalate customer issues
Understanding of database concepts and SQL
Comfortable interacting with other departments and management