Customer Service Support Rep- In Person Position

Lauer Kim Laboratory

San Antonio, TX, US
Act as liaison between cdd, customers, patients
Answer and assist incoming call requests
Investigate and resolve patient or client concerns
Act as a liaison between Center for Disease Detection (CDD), the customer base and patients and sales reps, answering and assisting incoming call requests for status updates, patient test medications, updating patient/client information and supplies requests

Job Summary

  • Act as a liaison between Center for Disease Detection (CDD), the customer base and patients and sales reps, answering and assisting incoming call requests for status updates, patient test medications, updating patient/client information and supplies requests.
  • Investigate and resolve any patient or client concerns in a timely manner, interacting with internal and external customers in a courteous, friendly and professional manner while following documented quality protocols.
  • Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.

Matching Summary

Act as a liaison between Center for Disease Detection (CDD), the customer base and patients and sales reps, answering and assisting incoming call requests for status updates, patient test medications, updating patient/client information and supplies requests.

Skills & Requirements

Must-have

  • Act as liaison between CDD, customers, patients
  • Answer and assist incoming call requests
  • Investigate and resolve patient or client concerns
  • Interact with internal and external customers
  • Review test forms for accuracy
  • Perform administrative support for medical records

Nice-to-have

  • Passion for helping people
  • Drive for service
  • Employee satisfaction focus
  • Customer satisfaction focus
  • Team performance focus

Key Requirements

  • High School Diploma or GED equivalent
  • Associate's degree or higher
  • 3–5 years of customer service experience
  • Customer service experience in healthcare setting
  • Experience with Webex and Teams
  • Experience working in a call center environment
  • Experience in the healthcare industry
  • Experienced in managing multiple applications
  • Strong organizational skills
  • Excellent multitasking abilities
  • Flexibility and ability to manage changing priorities
  • Strong verbal and written communication skills
  • Well-versed in Microsoft Outlook, Excel, Word
  • Bilingual in English and Spanish highly desirable

Work Rights

Not specified

Tailored Resume

Cover Letter