Scaled Customer Success Manager

ROLLER

Austin, United States
Competitive compensation; real career growth; not ...
On-site
2-3 years saas customer success experience
Manage portfolio of 200+ customers
Proficient in salesforce or comparable crm
ROLLER is a global SaaS company serving the leisure and attractions industry with over 300 passionate professionals worldwide

Job Summary

  • ROLLER is a global SaaS company serving the leisure and attractions industry with over 300 passionate professionals worldwide.
  • The role focuses on managing a large SMB customer portfolio through scalable processes, automation, and AI-driven engagement strategies.
  • Candidates must demonstrate commercial acumen by driving net revenue retention (NRR) and identifying expansion opportunities within their book of business.

Matching Summary

ROLLER is a global SaaS company serving the leisure and attractions industry with over 300 passionate professionals worldwide.

Salary

Competitive compensation; Real career growth; Not specified

Skills & Requirements

Must-have

  • 2-3 years SaaS Customer Success experience
  • Manage portfolio of 200+ customers
  • Proficient in Salesforce or comparable CRM
  • Hands-on experience with AI tools
  • Drive GRR and NRR targets

Nice-to-have

  • Experience in leisure and attractions industry
  • Franchise group experience
  • High appetite for technology and AI
  • Proactive problem-solving mindset
  • Comfortable in fast-paced environment

Key Requirements

  • 2-3 years Customer Success experience
  • Portfolio management of 200+ accounts
  • CRM proficiency (Salesforce)

Work Rights

Not specified

Tailored Resume

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