Documentation Writer Lead

CSG International Sdn. Bhd.

Remote
Fully remote
Agile environment
Software documentation
Lead technical writers
Lead and mentor a small team of technical writers, designing, developing, and maintaining customer documentation for software systems

Job Summary

  • Lead and mentor a small team of technical writers, designing, developing, and maintaining customer documentation for software systems.
  • Liaise with software development teams in an Agile environment to identify key documentation deliverables and produce documentation estimates.
  • Implement AI tooling and practices to transform documentation processes and manage the Business Unit customer documentation portal.

Matching Summary

Lead and mentor a small team of technical writers, designing, developing, and maintaining customer documentation for software systems.

Skills & Requirements

Must-have

  • Agile environment
  • Software documentation
  • Lead technical writers
  • API documentation
  • AI tooling and practices

Nice-to-have

  • Telecommunications industry experience
  • Prompt engineering
  • Flexible attitude
  • Adapt to changing priorities
  • Customer satisfaction

Key Requirements

  • At least 5 years’ experience in technical writing
  • Experience leading projects and writers
  • Software industry background required
  • Relevant degree in a scientific or technical field
  • Experience working in an Agile environment

Work Rights

Not specified

Tailored Resume

Cover Letter