The role involves guiding largest and most strategic customers through pre-deployment performance testing and business-critical activities in production
Job Summary
The role involves guiding largest and most strategic customers through pre-deployment performance testing and business-critical activities in production.
As the voice of the customer, the Production Readiness Manager takes full ownership of the engagement during deployment to resolve issues and manage expectations.
This position requires a candidate with a solid grasp of underlying technologies and the ability to drive timely resolution of issues through indirect influence.
Matching Summary
The role involves guiding largest and most strategic customers through pre-deployment performance testing and business-critical activities in production.
Skills & Requirements
Must-have
4+ years product support experience
Complex SaaS solution implementation
Large enterprise account management
Workday architecture knowledge
Indirect influence on senior leadership
Nice-to-have
Crisis management experience
HR or Payroll application experience
Strong storytelling ability
Fast-paced environment adaptability
Key Requirements
BS or MS in Technical Degree or equivalent
Fluent spoken and written English
7+ years technical support for complex software (Sr level)