Help Desk Coordinator

BioMed Realty

San Diego, CA, United States
Base: $26.93 - $33.66 ph; bonus: yes; benefits: me...
On-site
Microsoft windows networking environment
Audio/visual systems support
Desktop and mobile device configuration
This role involves providing friendly, hands-on technical support to team members across multiple locations via phone, email, and in-person

Job Summary

  • This role involves providing friendly, hands-on technical support to team members across multiple locations via phone, email, and in-person.
  • The position requires maintaining IT systems by installing, upgrading, and troubleshooting workstations, servers, networks, and AV equipment.
  • BioMed Realty offers a comprehensive benefits package including employer-paid medical, dental, vision, 401(k), and onsite amenities like a gym and dry cleaning.

Matching Summary

This role involves providing friendly, hands-on technical support to team members across multiple locations via phone, email, and in-person.

Salary

Base: $26.93 - $33.66 per hour; Bonus: Yes; Benefits: Medical, Dental, Vision, 401(k), PTO

Skills & Requirements

Must-have

  • Microsoft Windows networking environment
  • Audio/Visual systems support
  • Desktop and mobile device configuration
  • 24x7 rotating on-call availability
  • Travel to regional offices required

Nice-to-have

  • Strong customer service skills
  • Experience with Mac OS
  • Quick learner for new technology
  • Teamwork in fast-paced environment
  • End user training capabilities

Key Requirements

  • High School Diploma or equivalent required
  • Associates Degree in Computer Science preferred
  • Demonstrated experience supporting computer systems
  • Availability for 24x7 rotating on-call schedule

Work Rights

Not specified

Tailored Resume

Cover Letter