Own strategic, tactical, and cross-functional programs that drive customer-facing improvements and cost efficiencies across the business
Job Summary
Own strategic, tactical, and cross-functional programs that drive customer-facing improvements and cost efficiencies across the business.
Build strategic partnerships across field and global teams, cultivating strong relationships with operations field leaders to surface and prioritize improvement opportunities.
Your work centers on three core challenges: scaling new fulfillment processes without sacrificing quality, reducing cost while protecting the customer promise, and ensuring that innovations developed in Japan inform — and are informed by — global counterparts.
Matching Summary
Own strategic, tactical, and cross-functional programs that drive customer-facing improvements and cost efficiencies across the business.
Skills & Requirements
Must-have
Program/project management experience
Fulfillment operations expertise
Cross-functional team coordination
Data analysis and insights
Senior leadership communication
Bilingual English and Japanese proficiency
Nice-to-have
Customer experience innovation
Continuous improvement culture
Strategic decision-making support
Global stakeholder relationship building
Key Requirements
Proven experience in program/project management or operations
Strong analytical skills
Deep understanding of fulfillment operations
Excellent cross-team coordination, communication, and documentation skills
Experience presenting to and influencing senior leadership audiences