Member Experience Manager

EōS Fitness

Melbourne, FL, US
Hourly: $18-$20 usd; benefits: competitive pyy + v...
On-site
Proven customer service leadership experience
Front-line team management skills
Billing issue resolution expertise
The core purpose of the role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service

Job Summary

  • The core purpose of the role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service.
  • This position requires partnering with department managers to train, motivate, and develop front desk staff while ensuring facility standards are met.
  • Employees receive benefits including free membership for themselves and a family member, daily pay options, and comprehensive health coverage.

Matching Summary

The core purpose of the role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service.

Salary

Hourly: $18-$20 USD; Benefits: Competitive pay plus vacation, holiday, and sick pay; Perks: Free membership, 401(k) matching, Daily Pay

Skills & Requirements

Must-have

  • Proven customer service leadership experience
  • Front-line team management skills
  • Billing issue resolution expertise
  • Member retention strategy execution
  • Facility cleanliness and safety oversight

Nice-to-have

  • Fitness industry operational knowledge
  • Empathy and solution-oriented mindset
  • Social media reputation management
  • Ability to thrive in fast-paced environment
  • Collaborative team player attitude

Key Requirements

  • Must obtain CPR certification within 30 days
  • Must attend EōS Ethos and Customer Service Training within 30 days
  • Must successfully pass background check
  • Ability to lift more than 40 lbs routinely
  • Proficiency with fitness management software and Microsoft Office

Work Rights

Not specified

Tailored Resume

Cover Letter