Senior Consumer Service Manager - Remote (salt Lake City/denver/portland)
GE Appliances, a Haier company
Seattle, WA, USA
Fully remote
Manage appliance repair technicians
Performance management and coaching
Profit and loss management
Effectively manages, coaches, and develops a dispersed workforce of 47 appliance repair technicians to ensure team objectives and goals are being carried out
Job Summary
Effectively manages, coaches, and develops a dispersed workforce of 47 appliance repair technicians to ensure team objectives and goals are being carried out.
Review metrics and customer feedback data to identify and create action plans to address performance opportunities.
GE Appliances is a trust-based organization and offers employees the flexibility they need to do their best work while balancing the needs of the business and individuals.
Matching Summary
Effectively manages, coaches, and develops a dispersed workforce of 47 appliance repair technicians to ensure team objectives and goals are being carried out.
Skills & Requirements
Must-have
Manage appliance repair technicians
Performance management and coaching
Profit and loss management
Safety compliance program
Frequent travel up to 50%
Nice-to-have
Experience managing remote workforce
Strong business acumen
Excellent interpersonal skills
Proven track record of results
Key Requirements
Bachelor’s Degree or seven years of equivalent work experience