Customer Care - Dutch Expert

ING

Taguig, Philippines
Not specified; competitive compensation + allowanc...
Proficient in written dutch
Proficiency in spoken and written english
Experience in shared service or bpo environment preferred
The role involves providing accurate information and resolution to clients primarily through written chat channels in Dutch

Job Summary

  • The role involves providing accurate information and resolution to clients primarily through written chat channels in Dutch.
  • Candidates must adhere to risk and compliance processes while managing end-to-end execution of client requests and complaint resolutions.
  • The position offers the opportunity to work in downtown BGC as part of a diverse, creative, and energized team within one of the world's most innovative digital banks.

Matching Summary

The role involves providing accurate information and resolution to clients primarily through written chat channels in Dutch.

Salary

Not specified; Competitive compensation and allowances mentioned

Skills & Requirements

Must-have

  • Proficient in written Dutch
  • Proficiency in spoken and written English
  • Experience in Shared Service or BPO environment preferred
  • Ability to follow mandatory process steps
  • Willingness to work rotating shifts including nights and holidays

Nice-to-have

  • Fresh graduate with maximum 1-year experience
  • Strong collaborative team player
  • Proactive in suggesting service improvements
  • Enthusiastic about helping others succeed
  • Ability to learn processes quickly

Key Requirements

  • Maximum 1 year professional working experience
  • Certification within 12 months (IDD, etc.)
  • Open to overtime and holiday shifts

Work Rights

Not specified

Tailored Resume

Cover Letter