Become a trusted advisor and subject matter expert
Tines is seeking a remote Customer Success Manager to drive customer adoption and expansion of their intelligent workflow platform. The ideal candidate will have 3-5 years of experience in a technical account management or customer success role, particularly within a SaaS environment, and will play a vital role in enhancing customer experience and engagement
Job Summary
The Customer Success Manager role will play a critical part in the exciting growth trajectory of Tines.
Your role will be to drive adoption and expand the usage across the customer base, ensuring that our customers realize the full potential of the platform.
At Tines, we're all about trying new things and taking the leap.
Matching Summary
Match Score: 85
Tines is seeking a remote Customer Success Manager to drive customer adoption and expansion of their intelligent workflow platform. The ideal candidate will have 3-5 years of experience in a technical account management or customer success role, particularly within a SaaS environment, and will play a vital role in enhancing customer experience and engagement.
Salary
$125K OTE
Skills & Requirements
Must-have
Drive adoption and expand usage
Support customers from onboarding to renewal
Become a trusted advisor and subject matter expert
Provide feedback to Product and Engineering teams
Experience with SaaS solutions for technical teams
Nice-to-have
Foster champions within the customer
Identify automation opportunities
Thought leadership in finding solutions
Co-development of process improvement
Key Requirements
3-5 years of experience in technical account management
Experience with a SaaS solutions offering for technical teams