Customer Success Advisor (part Time) - Latam

TestGorilla

Base: €15,780 - €19,600 or $18,304 – $22,736 usd; ...
On-site
Manage high-volume smb accounts
Leverage ai tools for customer insights
Drive product adoption and retention
TestGorilla aims to help one billion people land their dream job by delivering exceptional customer success through AI-driven tools and strong relationships

Job Summary

  • TestGorilla aims to help one billion people land their dream job by delivering exceptional customer success through AI-driven tools and strong relationships.
  • This role offers a fully remote, flexible work environment with competitive compensation, a remote work budget, growth opportunities, and a supportive team culture.
  • Customer Success Advisors collaborate globally, use data-driven insights to protect revenue retention, and transform customers into vocal advocates contributing to product development.

Matching Summary

TestGorilla aims to help one billion people land their dream job by delivering exceptional customer success through AI-driven tools and strong relationships.

Salary

Base: €15,780 - €19,600 or $18,304 – $22,736 USD; Bonus/Equity: Share Appreciation Rights (SARs); Benefits: Remote work budget €1,000/year, 3.5% L&D budget, parental leave, unlimited flexible time off

Skills & Requirements

Must-have

  • Manage high-volume SMB accounts
  • Leverage AI tools for customer insights
  • Drive product adoption and retention
  • Strong English and Spanish communication
  • Remote work in LATAM time zone
  • Customer relationship management skills

Nice-to-have

  • Familiarity with ChurnZero and HubSpot
  • Experience with renewal negotiations
  • Passionate about mission-driven work
  • Thrives in fast-paced remote environment
  • Data-driven account risk identification
  • Consultative customer engagement approach

Key Requirements

  • Fluent in English and Spanish
  • Experience managing high-volume accounts
  • Proven track record in customer success
  • Ability to work remotely in LATAM time zone
  • Tech-savvy with AI technology experience

Work Rights

Eligible contracting locations covering LATAM hours

Tailored Resume

Cover Letter