Covetrus is a global animal-health technology leader dedicated to empowering veterinary practice partners with improved health and financial outcomes
Job Summary
Covetrus is a global animal-health technology leader dedicated to empowering veterinary practice partners with improved health and financial outcomes.
The role involves providing technical support via live chat, calls, and email while diagnosing issues related to applications, hardware, and networking.
Candidates must be able to work flexible shifts from 8am to 5:30pm and participate in an out-of-hours support rota.
Matching Summary
Covetrus is a global animal-health technology leader dedicated to empowering veterinary practice partners with improved health and financial outcomes.
Skills & Requirements
Must-have
Technical support experience
Troubleshooting and analytical skills
Customer service excellence
Incident management processes
Documentation and CRM usage
Nice-to-have
SQL database knowledge
Cloud platform familiarity
Windows operating environment
Networking fundamentals
Practice management systems
Key Requirements
Previous Technical Support or IT Support experience
HNC, HND, Degree, or relevant certifications (CompTIA, CCNA, AWS, PMP)
Strong attention to detail and documentation skills