ServiceNow is seeking a Solution Architect with extensive experience in the telecommunications industry to lead CRM implementations and drive business outcomes for telco customers. The ideal candidate should possess deep knowledge of telecom business models and operational challenges, along with strong CRM architecture skills. This remote position offers opportunities for professional growth and contribution to innovative technology solutions
Job Summary
This role requires a seasoned CRM architect with deep telecommunications industry expertise to lead complex ServiceNow implementations.
The ideal candidate will translate telco-specific business challenges such as customer churn and order fallout into effective CRM solution designs.
Candidates must have 10+ years of experience in customer-facing implementation roles and significant experience within the telecommunications sector.
Matching Summary
Match Score: 85
ServiceNow is seeking a Solution Architect with extensive experience in the telecommunications industry to lead CRM implementations and drive business outcomes for telco customers. The ideal candidate should possess deep knowledge of telecom business models and operational challenges, along with strong CRM architecture skills. This remote position offers opportunities for professional growth and contribution to innovative technology solutions.
Skills & Requirements
Must-have
Deep telecommunications industry expertise
Customer-facing implementation experience
CRM technology industry background
OSS/BSS architecture understanding
Telco business model knowledge
Nice-to-have
ServiceNow CSA and CSM certification
Prior ServiceNow platform experience
Thought leadership capabilities
Mentoring field resources
Fanatical about customer success
Key Requirements
10+ years in customer-facing implementation roles
10+ years in CRM technology industry
Significant experience working with telecommunications companies
Deep understanding of telco business models and operational challenges