This role supports customers through inbound phone calls, providing guidance and troubleshooting assistance as the first line of support
Job Summary
This role supports customers through inbound phone calls, providing guidance and troubleshooting assistance as the first line of support.
The position is responsible for ensuring that various customer groups feel valued by understanding their needs and providing technical and clinical support for all Outset products.
The role requires the ability to communicate clearly in customer-friendly language and guide customers through troubleshooting steps as needed.
Matching Summary
This role supports customers through inbound phone calls, providing guidance and troubleshooting assistance as the first line of support.
Skills & Requirements
Must-have
Inbound phone support
Technical and clinical guidance
Troubleshooting assistance
Advanced English proficiency
Salesforce CRM documentation
Nice-to-have
Friendly and energetic attitude
Flexibility and adaptability
Medical device experience
Multilingual capabilities
Key Requirements
Associate's degree in medical or technical field or 2+ years experience