Security Alarm Tech Support - Tues-sat - Security Industry Required!
Interface Systems
Hybrid (in-office presence required on the 1st and 3rd wednesday of each month)
Access control system expertise
Cctv/vms ip and analog knowledge
Intrusion and fire alarm systems
Interface Systems is seeking a Security Alarm Tech Support Level 2 professional to provide technical assistance for complex security solutions. The role emphasizes proactive problem-solving, collaboration with field technicians, and maintaining high service performance in a hybrid work environment
Job Summary
This role serves as a critical technical escalation point for advanced security issues within the Customer Support organization.
The position requires expert-level diagnosis and resolution of complex incidents involving access control, video surveillance, and alarm systems.
Candidates must be available to work Tuesday through Saturday with hybrid scheduling requiring in-office presence on specific Wednesdays.
Matching Summary
Match Score: 85
Interface Systems is seeking a Security Alarm Tech Support Level 2 professional to provide technical assistance for complex security solutions. The role emphasizes proactive problem-solving, collaboration with field technicians, and maintaining high service performance in a hybrid work environment.
Skills & Requirements
Must-have
Access Control system expertise
CCTV/VMS IP and analog knowledge
Intrusion and Fire Alarm systems
Two-Way Audio technologies
Low-voltage wiring and polling loops
Remote troubleshooting via chat and phone
Nice-to-have
Proactive risk identification skills
Root cause analysis experience
Strong verbal and written communication
Customer-focused service execution
Process improvement mindset
Key Requirements
Minimum 2 years Field Technician or Help Desk experience
Hands-on knowledge of low-voltage security systems