Principal Product Manager, Omnichannel Experience Platform
Comcast
Fully remote
10+ years product management experience
5+ years owning shared enterprise platforms
Omnichannel platform strategy ownership
This role involves owning the strategy and roadmap for enterprise omnichannel platforms that support customer journeys across multiple channels including digital self-service, call centers, and retail
Job Summary
This role involves owning the strategy and roadmap for enterprise omnichannel platforms that support customer journeys across multiple channels including digital self-service, call centers, and retail.
The successful candidate must demonstrate clear product judgment by making explicit tradeoff decisions on build, buy, defer, consolidate, deprecate, and optimize options.
Comcast offers a culture that recognizes, rewards, and invests in employee ideas while ensuring individuals can bring their authentic selves to the workplace.
Matching Summary
This role involves owning the strategy and roadmap for enterprise omnichannel platforms that support customer journeys across multiple channels including digital self-service, call centers, and retail.
Skills & Requirements
Must-have
10+ years product management experience
5+ years owning shared enterprise platforms
Omnichannel platform strategy ownership
Stakeholder tradeoff decision making
AI-enabled product capabilities evaluation
Nice-to-have
Experience with Salesforce Service Cloud or Genesys
Background in telecom or media streaming environments
Practical fluency with AI governance and risk
Experience consolidating fragmented channel tools
Key Requirements
10+ years of product management experience
5+ years owning shared enterprise platforms
Legal authorization to work in the US without sponsorship
Work Rights
Must be legally authorized to work in the United States