Competitive compensation + benefits; not specified...
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Java, jee, c#, .net development experience
Oracle and microsoft sql server database skills
2nd or 3rd line software support experience
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Dematic is seeking a Customer Software Support Engineer for their Software Customer Service team in Cernusco sul Naviglio, Italy. The role involves providing remote technical support, troubleshooting software issues, and occasionally engaging in on-site assignments. The ideal candidate will have a strong background in software development and a customer-centric approach.
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Job Summary
This role serves as the vital link between customers and technical experts, providing exceptional remote support via phone and remote desktop.
The position involves troubleshooting Java, JEE, and C# code while coordinating service tasks and performing proactive maintenance of installations.
Candidates will engage in occasional on-site assignments up to 25-30% of the time and participate in a 24/7 support team rotation.
Matching Summary
Match Score: 75
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Dematic is seeking a Customer Software Support Engineer for their Software Customer Service team in Cernusco sul Naviglio, Italy. The role involves providing remote technical support, troubleshooting software issues, and occasionally engaging in on-site assignments. The ideal candidate will have a strong background in software development and a customer-centric approach.
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Salary
Competitive Compensation and Benefits; Not specified; Pay Transparency mentioned
Skills & Requirements
Must-have
Java, JEE, C#, .Net development experience
Oracle and Microsoft SQL Server database skills
2nd or 3rd line software support experience
Git version control and deployment knowledge
Windows Server administration and remote desktop
Nice-to-have
Warehouse automation and intra-logistics knowledge
Valid driving license for on-site visits
Positive attitude and strong communication skills
Experience with server and database upgrades
Willingness to work 24/7 on-call shifts
Key Requirements
Degree in ICT, Electro-mechanics, Automation or related discipline
Full working proficiency in both Italian and English languages
Hands-on experience in software lifecycle management and testing