Mid Market Customer Success Manager

Sesolabor

Remote
Remote
Drive adoption and outcomes
Manage inbound customer requests
Proactively engage customers
Seso is seeking a Mid Market Customer Success Manager to enhance customer retention, adoption, and renewals within their mid-market client portfolio. The role involves cross-functional collaboration, strong communication skills, and a focus on data-driven decision-making

Job Summary

  • Seso is addressing American farmers’ biggest pain point - access to qualified labor - through a software-enabled labor solution that automates the H-2A visa.
  • Own a book predominantly comprised of mid-market customers and drive retention, adoption, and renewals.
  • This role is highly cross-functional and requires strong customer communication, operational rigor, and comfort navigating complex, time-sensitive workflows.

Matching Summary

Match Score: 85

Seso is seeking a Mid Market Customer Success Manager to enhance customer retention, adoption, and renewals within their mid-market client portfolio. The role involves cross-functional collaboration, strong communication skills, and a focus on data-driven decision-making.

Skills & Requirements

Must-have

  • Drive adoption and outcomes
  • Manage inbound customer requests
  • Proactively engage customers
  • Build and maintain relationships
  • Drive renewals and identify risk
  • Customer advocate internally
  • Maintain excellent data hygiene
  • Monitor customer health metrics
  • Serve as escalation point
  • Solution-oriented problem solving

Nice-to-have

  • Informally mentor other CSMs
  • Familiarity with H-2A compliance

Key Requirements

  • At least 2 years experience in Customer Success
  • Demonstrated renewal and retention ownership
  • Strong written and verbal communication
  • Strong operational and technical aptitude
  • Comfort using data to prioritize work
  • Proficient in both English and Spanish
  • Ability to travel up to 15%

Work Rights

Not specified

Tailored Resume

Cover Letter