The role involves leveraging a deep understanding of key account customers to act as the primary contact for enquiries from external and internal parties
Job Summary
The role involves leveraging a deep understanding of key account customers to act as the primary contact for enquiries from external and internal parties.
Key responsibilities include driving customer service operations, managing performance metrics like first call resolution, and ensuring accurate data entry.
The company offers a diverse and ambitious environment where employees are supported to learn, grow, and help meet future business challenges.
Matching Summary
The role involves leveraging a deep understanding of key account customers to act as the primary contact for enquiries from external and internal parties.
Skills & Requirements
Must-have
Proficiency in English and Polish languages
High level of proficiency in Microsoft Excel
Experience in business support environment
Ability to manage customer service operations
Strong written and oral communication skills
Nice-to-have
Intermediate interest in CRM systems
Result-oriented personality
Constructive communication skills
Active listening capabilities
Teamwork and individual work capability
Key Requirements
Bachelor's degree or equivalent experience
Previous experience in a business support environment