1-3 years inbound international call center experience
Neutral accent for client conversations
Proficient in relevant computer applications
**
ADP is seeking associates for its MAS Payroll Client Services team in Pune, India, to provide exceptional service to clients regarding payroll queries through phone and chat support. The role requires strong communication skills and a background in customer service, particularly in an inbound call center environment.
**
Job Summary
The role involves handling client queries related to Payroll over the phone and chat support.
Associates will educate clients on using the WFN product to run payroll, retrieve reports, and maintain compliance.
The team focuses on identifying client pain points and suggesting business process improvement ideas.
Matching Summary
Match Score: 75
**
ADP is seeking associates for its MAS Payroll Client Services team in Pune, India, to provide exceptional service to clients regarding payroll queries through phone and chat support. The role requires strong communication skills and a background in customer service, particularly in an inbound call center environment.
**
Skills & Requirements
Must-have
1-3 years inbound international call center experience
Neutral accent for client conversations
Proficient in relevant computer applications
Nice-to-have
Passion for achieving career heights
Ability to suggest business process improvements
Fair knowledge of customer satisfaction surveys
Key Requirements
Good academic record
Superior listening, verbal, and written communication skills
Good arithmetic skills
Ability to handle stressful situations appropriately