The SWAT team owns high-impact escalations, drives proactive fixes, and builds internal tooling that improves responsiveness and reliability
Job Summary
The SWAT team owns high-impact escalations, drives proactive fixes, and builds internal tooling that improves responsiveness and reliability.
As a SWAT Engineer II, you’ll be a technical responder for complex customer-reported issues and production incidents, investigating quickly, triaging precisely, and collaborating across Engineering and Support.
We want you to feel supported, connected, and ready to grow, with benefits including equity, a wellbeing benefit, WFH equipment allowance, and an annual Learning & Development stipend.
Matching Summary
The SWAT team owns high-impact escalations, drives proactive fixes, and builds internal tooling that improves responsiveness and reliability.
Skills & Requirements
Must-have
Technical support engineering
Incident response and triage
Customer-reported issues
Production incidents
Internal tooling development
Cross-functional collaboration
Nice-to-have
Empathy and passion
Thinking one step ahead
Team player
Proactive fixes
Key Requirements
3-5+ years in Technical Support Engineering or similar role
Proven customer experience, incident response, and triage