Service Technician

Carl Zeiss Pty Ltd

Hebron, KY, United States
On-site
Customer communication via email and phone
Repair and inspection of optics
Prioritize incoming cases
Carl Zeiss Pty Ltd is seeking a Service Technician for their Hebron, KY location to manage the inspection, repair, and refurbishment of products while ensuring customer satisfaction. The ideal candidate will have relevant experience, strong analytical and problem-solving skills, and a commitment to operational efficiency

Job Summary

  • The Service Technician is responsible for managing the inspection, repair, and refurbishment of all damaged, defective, or returned products and communicating with the customer to supply updates or request additional information, with a focus on customer satisfaction and operational efficiency.
  • Field day-to-day communication with internal and external customers via e-mail, call, web-based portals, and shared mailboxes.
  • We have amazing benefits to support you as an employee at ZEISS!

Matching Summary

Match Score: 85

Carl Zeiss Pty Ltd is seeking a Service Technician for their Hebron, KY location to manage the inspection, repair, and refurbishment of products while ensuring customer satisfaction. The ideal candidate will have relevant experience, strong analytical and problem-solving skills, and a commitment to operational efficiency.

Skills & Requirements

Must-have

  • Customer communication via email and phone
  • Repair and inspection of optics
  • Prioritize incoming cases
  • Process improvement identification

Nice-to-have

  • Partner with Sales and Operations teams
  • Liaise with HQ for updates
  • Identify trends in common issues

Key Requirements

  • High School diploma
  • Minimum 2 years of relevant experience
  • SAP and Salesforce experience preferred
  • Excel proficiency preferred
  • Customer Service experience a plus

Work Rights

Not specified

Tailored Resume

Cover Letter