It Support Specialist

APPIAN CORPORATION

Sydney, Australia
On-site
Advanced desktop os administration
Windows and mac operating system support
Service desk case management experience
The role involves providing primary technical assistance to global employees via a Service Desk case management system

Job Summary

  • The role involves providing primary technical assistance to global employees via a Service Desk case management system.
  • Appian offers comprehensive benefits including health coverage, an Employee Assistance Program, and tuition reimbursement.
  • Candidates must be willing to work nights or weekends as needed for onsite maintenance and on-call duties.

Matching Summary

The role involves providing primary technical assistance to global employees via a Service Desk case management system.

Skills & Requirements

Must-have

  • Advanced desktop OS administration
  • Windows and Mac operating system support
  • Service Desk case management experience
  • Hardware and software lifecycle management
  • On-call support availability

Nice-to-have

  • Strong verbal and written communication skills
  • Analytical problem-solving abilities
  • Interest in partnering with software development teams
  • Audio and video technical assistance
  • Commitment to continuous learning

Key Requirements

  • Three years of relevant IT services experience
  • B.S. in Engineering, Information Systems, or Computer Science
  • Ability to lift up to 22.5kgs

Work Rights

Not specified

Tailored Resume

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