Service Center Team Lead

SEDGWICK

Base: 50,000 - 65,000; bonus/equity: not specified...
World-class service delivery
Quality assurance
Client services
Develop, implement, and maintain world-class service including quality assurance, client services, and workforce management ensuring departmental objectives are met

Job Summary

  • Develop, implement, and maintain world-class service including quality assurance, client services, and workforce management ensuring departmental objectives are met.
  • Supervise a Service Center unit, providing leadership, direction, and support, and monitor team's daily performance.
  • A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance.

Matching Summary

Develop, implement, and maintain world-class service including quality assurance, client services, and workforce management ensuring departmental objectives are met.

Salary

Base: 50,000 - 65,000; Bonus/Equity: Not specified; Benefits: comprehensive benefits package

Skills & Requirements

Must-have

  • world-class service delivery
  • quality assurance
  • client services
  • workforce management
  • customer service issues resolution
  • team performance monitoring

Nice-to-have

  • caring culture
  • work-life balance
  • career growth opportunities
  • diverse equitable inclusive workplace

Key Requirements

  • Four (4) years of call center or customer service experience
  • Bachelor's degree preferred
  • Supervisory experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter